Returns
You may Return any Delivered Products you have purchased within 14 working days from the date of Delivery for any reason (including if you simply change your mind).
To do so you must notify us in writing via email sales@premiumgarden.co.uk within 14 days from date of delivery.
If You are Returning a Product for any reason, except damage or manufacturer defect, You must pay the costs of Returning the Products to Us.
On request, we will collect the Products from you, but the cost of this will be charged to you and will be deducted from the refund.
Exceptions
No charge will be made if the following conditions apply:
1 The Product delivered is not what you Ordered or does not correspond with its description
2 The Product delivered is not of a satisfactory quality or fit for purpose, the Product arrives damaged or faulty And you have notified us within a reasonable time, we may replace the item or affected parts or you may Cancel the Order and receive a full Refund.
3 You will not be charged for the costs of returning a defective product.
If Products arrive in a damaged condition, you must make a note on the carrier’s Delivery consignment note and inform us by email within 14 days.
We will not accept Returns or Cancellations if the Products have been altered by applying chemicals or paints to the surfaces or by altering or customising the Product in any way that could be deemed as you using or treating the Products as your own.
While in your possession, you must keep any Products you intend to Return to us in good condition.
Products must be Returned in the same condition as they were delivered. If products were delivered flat packed they must be Returned in the same way. Care must be taken to ensure the Return Products are packed well to avoid damage or loss of parts in transit. Products Returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the Refund given.
Refunds
Refunds will be processed within 30 days.
