Free Delivery to UK mainland

DELIVERY FAQ'S 

I live in the Scottish Highlands, none UK mainland or the Channel Islands?
A delivery surcharge may apply to these addresses as well as a slightly extended delivery time. Please contact us for a quotation if you are ordering from outside the mainland UK.

Are you able to allocate delivery slots? Does someone need to be in?
We are not able to allocate delivery slots with any courier service we use, you should however receive an email or text with the ETA of your delivery on the appropriate day. Should you not receive these, you will have been provided with a tracking code that allows you to see real-time updates of your delivery and may find an ETA there.

Damages / accepting the delivery
Before accepting and signing for the delivery, customers should check the items and if any damage is suspected ensure that you indicate this when the delivery is signed for. Customers that have received damaged items should notify us within 48 hours of receiving the goods and should provide photographs as evidence.

Returns

We offer a simply 14-day standard returns policy.

In the event that you wish to process a return, you simply need to contact sales@premiumgarden.co.uk.

If we delivered the wrong item or it arrived damaged then we will pay for the return delivery costs (we need photographic / video proof of damaged goods). This kind of return must be communicated to us within 24 hours of delivery signature. 

If you have changed your mind then you are responsible for returning the item to us, at your own cost.

Goods returned must be insured to cover the total value in case they are lost or stolen. 

In exceptional cases, we reserve the right to charge a restocking fee. 

Goods must be returned in their original packaging and in a saleable condition.